Dr. Eve Santos, DMD

Been an out of pocket patient here for years. I’ve come in for sensitivity on a tooth probably half a dozen times, requesting referrals MYSELF even to Geisinger because they could not help diagnose my issue. Santos kept saying I was grinding my teeth. Until a week ago I REFFERED myself to an oral surgeon to find out the tooth has a giant hole from decay under my crown. The oral surgeon was able to see this on their X-rays. I called to request some sort of resolution due to spending hundreds and hundreds of dollars on exams and X-rays for them to NOT diagnose my issue. I called and spoke to them, requesting an explanation and possibly a refund for some of those exams or X-rays or SOMETHING. They refuse to call me back or settle this issue. I’m extremely disappointed this is how you do business and I hope I am the only one you did this to because running around with pain and having your doctors tel you that you’re fine when your not is a complete breach of trust. If you plan to go here for anything more than a cleaning, I suggest you go somewhere else. You are just a number or a dollar sign at this office. You guys let me live in pain for years letting me thinking I had TMJ when I really just needed an extraction. Learn to read X-RAYS Eve.