Dr. Jayesh Patel, BDS

Had a great experience. The front desk was welcoming and Dr Jayesh greeted me in advance of my appointment time. He made me relax with his sense of humor. During the procedure, he was informative at each step of the process. He kept reminding to let him know if I was uncomfortable or in pain while he was doing the procedure. This procedure was not fully covered by insurance and he took time to understand my responsibilities verses the insurance claim thereby avoiding any surprises. He followed up with me for a few days thereafter which assured me.

Very irresponsible and unprofessional! I found this dentist in-network list of Delta Dental insurance and had a standard root canal for my tooth # 30 in two sessions on 10/26 and 11/21. The insurance company refused to pay for the D3221 code that was submitted by the dentist. After that, I sent an email to Dr. Patel and asked him to follow up with insurance, but on a phone call on 12/6, he said, "I do not have time to call the insurance and will write a check for $192 (to cover D3221's cost) for you". I was very curious and followed up with the insurance, and the insurance replied that the cost of D3221 is already included in procedure code D3330. That’s why they deducted the cost of D3221 from D3330 because it had already been paid for on 10/26. The claim is not denied or not being paid for; only the portion that was billed for twice. We called the dentist's office about seven times, but they did not answer our calls when they saw our phone number. So my wife called with a different number on 12/15, and they answered the phone. Also, I sent 3 emails to Dr. Patel on 12/15 and 12/19, but I got no response; in addition, they should pay me $220 for the extra money that I paid to the office.