Offers telehealth
Dr. Toma graduated from
This provider offers telehealth appointments. Call the office to schedule.
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Disappointed with Service at Urgent Care on April 6th 2024. I am writing to express my disappointment with the service I received from Dr. Maha Toma during my visit to the urgent care facility on April 6 2024. Reason for Visit: I arrived for my scheduled appointment at 4:30 pm for a suspected fracture in my 5th metatarsal bone. While I was prepped and in the room by 4:28 pm, Dr. Maha did not enter until 4:55 pm, which is a 25-minute delay past my appointment time. Concerns During Consultation: Unfortunately, Dr. Maha informed me that she could not provide assistance due to it being the end of the day and the X-ray results not being available until the following day. This explanation contradicted my previous experience at the same facility where I received prompt X-ray results. Areas for Improvement: I believe timely patient care should be prioritized regardless of the time of day. Additionally, offering alternative solutions or exploring options for obtaining X-ray results would have been a more patient-centered approach. Unfortunately, the limited time spent on my case did not allow for a proper evaluation or a clear path forward for treatment of my potential fracture. Overall Impression: While I understand unforeseen circumstances can arise, the brevity of the consultation and the explanation for not providing X-ray services left me feeling unheard and without a clear course of action for my injury. This is the most unprofessional attitude that I've ever seen by any doctor so far. Recommendation: I hope this feedback can be used to address patient wait times and ensure more thorough consultations, particularly in urgent care settings as well as help properly train doctors to respect patients.
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New patients are generally accepted by Dr. Maha Toma, MD. To arrange an appointment, call the number on Dr. Toma's profile.
Dr. Toma in specializes in Internal Medicine. See more on Sharecare.
Dr. Toma's office is located at 3466 Mt Diablo Blvd Ste C104 Lafayette, CA 94549. You can find other locations and directions on Sharecare.
Dr. Toma is able to speak Arabic. View profile to see all.
Dr. Toma provides telehealth services. Please contact the office to determine whether you are eligible.
Dr. Maha Toma, MD is affiliated with John Muir Medical Center Concord and John Muir Medical Center Walnut Creek.
Dr. Maha Toma, MD has a star rating of 1.0/5. See more patient feedback on Sharecare.
2540 East St, Concord, CA
1601 Ygnacio Valley Rd, Walnut Creek, CA
