Dr. Motshabi Makhene-Deloach, DDS

Katrina, Dr. Maotsbi Mahkena Deloach's assistant is very inconsiderate and unprofessional. On multiple occasions we have scheduled appointment to learn that the appointment was never put on the calendar. My husband needs to see the dentist to be cleared for a transplant. We have spoken to the office and left messages. To which Katrina said she would call us back to come in within the week. She didn't call and we were unable to reach her. When my husband got through to her in January she scheduled us for April. We walked in early March to see if we can get sooner appointments to learn she never scheduled the April appointments she gave us. After some Advocacy based on the time sensitive nature of his appointment for today March 23, 2024. I reminded her that there was more than 1 Xavier Preston to please make sure it is the right one. She was brushing me off politely. I reminded her and she nodded. Today we learned she scheduled a different person by the same name. She also called my husbands Xwife which is a HIPPA violation, who canceled the appointment. We learned this 3 hours before his appointment. She could have rescheduled the person she erroneously gave his appointment too. Instead she gave me attitude, cut us off while we were speaking and hung up the phone. My husband is sitting in the car upset because this is one of the milestones he has to complete to get on the kidney transplant list. They are aware and do NOT care. In addition, her attitude and disregard did nothing positive for his blood pressure. Katrina lacks the compassion, respect and professionalism to work in the medical field.