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After waiting for about half an hour after being told the PA would see me first, and then the doctor. The ENT walks in the room obviously in a rush with the PA and it seems this ENTs approach was less listening, and more trying to tell me what he thought was happening. Every time I tried to describe my symptoms, the ENT visibly got more irritated and was obviously in a rush as previously mentioned. This visit was meant to be a follow up visit from an appointment I had January 5th with a PA who was super kind, patient, and open to questions. In that initial appointment, we ruled out that nothing was going on in my throat itself and that it was my tonsils that were irritated (the right one specifically). This was ruled out through the camera in the nose, down the throat check. However, when I tried to explain this to Dr. Randall Ruffner, he dismissed this and insisted that my issue was reflux related and tried to shove a camera into my nose and down my throat without consent. The appointment was 5 minutes at very most. I was recommended to take reflux medication which was not the issue and left the room feeling terrible and hopeless about my condition.
He is patient, empathetic, understanding and has excellent bedside manner. He is one of the very few Dr's I see that spends actual time with his patients. I don't feel rushed, he listens to what I say and I feel respected.
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New patients are generally accepted by Dr. Randall Ruffner, MD. To arrange an appointment, call the number on Dr. Ruffner's profile.
Dr. Ruffner in specializes in Otolaryngology-Head and Neck Surgery. See more on Sharecare.
Dr. Ruffner's office is located at 275 Clairton Blvd Ste 300B Pittsburgh, PA 15236. You can find other locations and directions on Sharecare.
Dr. Ruffner provides telehealth services. Please contact the office to determine whether you are eligible.
Dr. Randall Ruffner, MD is affiliated with UPMC Presbyterian and UPMC Passavant-McCandless.
Yes, Dr. Randall Ruffner, MD holds board certification in Otolaryngology-Head and Neck Surgery.
Dr. Randall Ruffner, MD has a star rating of 3.0/5. See more patient feedback on Sharecare.
200 Lothrop St, Pittsburgh, PA
9100 Babcock Blvd, Pittsburgh, PA
