Dr. Steven Wong, DDS

My son was referred to Dr. Wong for an orthodontic consultation due to a couple of impacted teeth. The first red flag was when I received my son’s paperwork in the mail with a name misspelling. Isn’t it on the chart from the referring dentist? The consultation ended up being cancelled due to weather and the office closing early. The consultation was pushed out until April. I called the office the week that his appointment was supposed to be because I couldn’t remember the exact day and I couldn’t access the patient portal. The office staff member couldn’t find the appointment. She told me the next available consultation wasn’t until June. There was no apology, no trying to work my son into the schedule. I said, “ I will find another orthodontist.” She replied, “Ok.” That is when I realized that my son was just a number and giving them my business didn’t matter. It is unfortunate because I heard Dr. Wong is an exceptional Orthodontist .